Clear the jammed paper from the automatic document feeder ADF input tray. Use the cable that was included with the scanner. Asia Pacific and Oceania. The recommended cleaning interval varies based on number of pages scanned, number of paper jams, and paper errors. The Figure below shows the location and appearance of the tiny Sensor Flag. This page requires Javascript.

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Indicates the ADF firmware version number. Try uninstalling and then reinstalling the HP scanning drivers and utilities. How does HP install software and gather data? Another USB cable might not be compatible with the scanner.

The following information is displayed:. If you contact HP support, you might be asked for this number.

Feed Roller and Separation Pad Maintenance: Do one of the following tasks depending on how the scanner is connected to the computer:. Europe, Middle East, Africa.

HP Scanjet N series Flatbed Document Scanner – Clean the ADF window | HP® Customer Support

Bogy is shown assembled in the Figure below. For more information, see. In such a case, it is possible that the paper will not feed properly into the ADF, especially for large stack-size n800 lots of pages being fed. Javascript is disabled in this browser. Mylar strip torn out of ADF due to staple damage. The Virtual Agent is currently unavailable.


This page requires Javascript. Europe, Middle East, Africa. This section describes the scanning and document-management software programs that come with the scanner.

HP Scanjet N series Flatbed Document Scanner – Scanner specifications | HP® Customer Support

The Virtual Agent is currently unavailable. The two front tabs may not be completely inserted in their slots. However, the scanner is still susceptible to poor performance when some of the conditions mentioned above exist.

Since the media is so thick the user may have to push the sheet in to help get it started. The Virtual Agent is currently unavailable. Europe, Middle East, Africa. Javascript is disabled in this browser. Open the ADF Hatch to look for jammed paper or foreign objects. Press the tabs on the door, then pull the door toward you until it detaches from the ADF. Figure 2 has examples of the objects that may be stuck and some locations where they may be found.


Europe, Middle East, Africa.

HP Scanjet N8400 series Flatbed Document Scanner – Scanner does not work after installation

Secure the roller assembly to the drive shaft. Uninstall and then reinstall the HP Scanjet drivers and utilities If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Use to organize, find, and share paper and PDF documents. They meet the minimum requirement for the scanner to work properly. Examples showing large and small paper-pieces and paper-clip and staples found in the ADF.

The scanner displays status and error messages on the scanner front panel.

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